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Support - Ticketing Tools

Support - Ticketing Tools

Ticketing Management aids automate help desk tasks and saves ample of time for IT technicians and support Employees. Now it is easy to manage all end-user trouble tickets and track service request lifecycle from ticket creation to resolution from a single, centralized help desk management web interface.

Our Ticket Management tool aids you to issue tracking and service request fulfilment. This tool has automatic email to ticket conversion including attachments.

Some of the features of our Ticketing Management Tool are Load balancing of ticket assignment, Quick ticket creation templates, Bulk Ticket Updates, Easy configuring of multiple inbound email addresses, unlimited user-defined fields for dynamic ticket forms. Based on the technician's skill set, availability, location, department and work load you can allot automated ticket routing. It simplifies assignment schedule and saves a lot of time.

This tool aids intuitive service request and self-service portal for end-users. For import and export reports the file extensions used are:

Import Tickets - CSV or TSV, Export Tickets - TSV or PDF, built-in PDF generator.

Creation of FAQ articles can be done via Ticketing Management Tool.